Platform Support Engineer (all genders)

We're looking for a Platform Support Engineer (All Genders)

We all enjoy meeting people who are full of new ideas and always looking to improve themselves. And that's also true at Barclays – because we're not your typical bank. Just like you, we're full of energy and love forging new paths. 

You can have a real impact at Barclays and help shape the company's future. Not only do you have the opportunity to develop your own skills, but you can also help your team progress and drive the company forward. Set your career free: we offer flexible working arrangements, the opportunity to change position and even assume leadership roles — no avenue is off limits. So, are you ready to take the next step? Start your new and exciting journey at Barclays.

What you can expect at Barclays:

• A competitive base salary
• Homeoffice (60%remote/40% onsite)
• A flexible budget to use at your discretion (payments to employee savings schemes and other solutions)
• Significant employer contributions into a company pension scheme
• Company sports and fitness activities at special rates
• Bonuses on special occasions
• Up to 8 free tickets per season for the Barclays Arena
• 30 days leave (for a 5-day week)
• 2 work days available for community involvement, charity work or social outreach
   

What will you be doing

• Act as the key interface between the business and IT component teams
• Identify risks and problems in the technical landscape and ensure the resolution process is initiated following ITIL principles as per the IT Management framework implemented by the Barclays (group)
• Accountable for the risk profile associated with changes to application services, Align the priorities of the application support team with the strategic investment agenda of Barclays Consumer Bank Europe, ensuring end to end knowledge of the team Support strategic plans for improving the efficiency and quality of the overall application service
• Manage congruent customer relationships
• Ability to define IT processes to manage complex IT applications on a day-to-day basis
• Manage 3rd party relationships with managed services and consultancy suppliers
   

What we're looking for

• A degree/diploma or equivalent in an analytical/quantitative/business related discipline
• A self-driven personality
• Team working – commitment and ability to work with cross-functional teams
• SRE / CRE mind-set
• Knowledge of administration of multi-cloud environments (AZURE, AWS, aPaaS)
• Experience in monitoring and analyzing SOA systems using APPD and ELK using enhanced log analysis skills
• Experience in Incident and Problem Management, both hands on as well as ITIL process minded
• Desirable: experience in SFMC, MS CRM
• Working part-time is possible
• Hybrid working environment
• Sound Communication skills (focus on interfacing across different tech levels and technology teams)
• German is desired but not mandatory
   

What Barclays is all about

People are at the heart of everything we do at Barclays — both our customers and our employees. Giving people the opportunity to realise their full potential is incredibly important to us. Each and every one of our employees helps shape and enrich our unique corporate culture. A creative and diverse team is precisely what makes our mission possible, which is to reinvent payments and finance and give people the freedom to live how they want. More than 1.5 million customers are already benefiting from our renowned credit cards, instalment loans and even our brand-new financing offer in partnership with Amazon. It's no surprise then that we're one of Germany's leading online banks with more than 750 colleagues in Hamburg.

Apply now

We're looking for colleagues who are bursting with new ideas and are also full of energy to put them into practice. If you're interested in joining our dynamic team and helping Barclays develop, we would love to meet you.